118 GraPARIs in Sumatra Celebrate National Customer Day 2026
On the occasion of National Customer Day 2026, Telkomsel embraces the spirit of “Sincere, Understanding Service” as part of its commitment to “Sincere Service.” In this context, Telkomsel is organizing a series of interactions and appreciation events for customers at 118 GraPARIs spread across Sumatra.
The series of activities, which took place on Friday, September 4, 2026, included the Management Service event, among others. Customers not only received assistance with their service inquiries but were also able to share their experiences, feedback, and expectations directly with Telkomsel.
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Nizar Fuadi, Vice President Area Network Operations for Sumatra at Telkomsel, expressed his appreciation for the trust customers place in Telkomsel’s products and services. “This National Customer Day reminds us that the best service comes from listening directly to our customers,” he said.
In the spirit of “Sincere, Understanding Service,” the management activities at the 118 GraPARI stations on Sumatra provide us with a platform to gather customer experiences, feedback, and expectations, while ensuring that the quality of our network and services remains relevant to their needs. This is a concrete expression of Telkomsel’s commitment to “Sincere Service” for the residents of Sumatra.
As part of the celebration, Telkomsel management greeted customers visiting the GraPARI stations and engaged in direct conversation with them. This interaction offered the opportunity to hear customer experiences up close and gain insight into the changing digital connectivity needs in the region.
On Sumatra, the series of activities included warm conversations between customers and Telkomsel management, during which their needs were listened to directly and the best solutions were offered.
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The activities also included a thank-you to customers and the presentation of special Telkomsel merchandise. On September 4, 2026, selected customers visiting GraPARI stations received a small surprise in the form of chocolate, mini pastries, or local delicacies, accompanied by a thank-you note. This token of appreciation is part of our efforts to provide a warm, human, and memorable service experience.
With the support of 465 GraPARI locations throughout Indonesia, Telkomsel strengthens its role as a solution-oriented service center, where customers can turn for help and express their concerns directly.
Every input is crucial for simplifying processes, improving the quality of interactions, and providing solutions that better meet customer needs. In addition to the National Customer Day series, Telkomsel is also offering various programs and offers at GraPARI, including a new IndiHome installation discount of IDR 45,000 until September 6, 2026, an Orbit Star Lite offer worth IDR 299,000 until September 14, 2026, and a discount on the first monthly invoice for new Telkomsel Halo customers with packages starting from IDR 120,000 until September 10, 2026. Program availability may vary by location and is subject to terms and conditions. ***rel
118 GraPARI di Sumatera Peringati Hari Pelanggan Nasional 2026
Memperingati Hari Pelanggan Nasional 2026, Telkomsel mengusung semangat “Sepenuh Hati, Memahami” sebagai bagian dari komitmen “Melayani Sepenuh Hati”. Melalui momentum ini, Telkomsel menghadirkan rangkaian interaksi dan apresiasi bagi pelanggan di 118 GraPARI seluruh wilayah Sumatera.
Rangkaian kegiatan yang berlangsung pada Jumat, 4 September 2026, antara lain melalui kegiatan Management Melayani. Pelanggan tidak hanya memperoleh bantuan atas kebutuhan layanan, tetapi juga dapat menyampaikan pengalaman, masukan, dan harapan secara langsung kepada Telkomsel.
Vice President Area Network Operations Sumatera Telkomsel, Nizar Fuadi mengapresiasi atas kepercayaan pelanggan dalam menggunakan produk dan layanan Telkomsel. Momentum Hari Pelanggan Nasional ini menjadi pengingat bagi kami bahwa layanan terbaik lahir dari mendengarkan pelanggan secara langsung.
Melalui semangat ‘Sepenuh Hati, Memahami’, kegiatan Management Melayani di 118 GraPARI se-Sumatera menjadi ruang bagi kami untuk menyerap pengalaman, masukan, dan harapan pelanggan, sekaligus memastikan kualitas jaringan dan layanan yang kami hadirkan terus relevan dengan kebutuhan mereka. Ini adalah wujud nyata komitmen Telkomsel ‘Melayani Sepenuh Hati’ bagi masyarakat Sumatera.
Sebagai bagian dari perayaan, jajaran Management Telkomsel menyapa dan berdialog langsung dengan pelanggan yang melakukan kunjungan di GraPARI. Interaksi ini menjadi kesempatan untuk mendengar pengalaman pelanggan dari dekat dan memahami kebutuhan konektivitas digital yang terus berkembang di wilayah tersebut.
Di Sumatera, rangkaian kegiatan mencakup dialog hangat antara pelanggan dan jajaran Management Telkomsel, mendengarkan langsung kebutuhan, serta memberikan solusi terbaik. Kegiatan juga dilengkapi ucapan terima kasih kepada pelanggan dan penyerahan merchandise spesial dari Telkomsel.
Pada 4 September 2026, pelanggan terpilih yang datang dan bertransaksi di sejumlah GraPARI juga memperoleh kejutan sederhana berupa cokelat, kue mini, atau sajian lokal yang dilengkapi ucapan terima kasih. Apresiasi ini menjadi bagian dari upaya menghadirkan pengalaman pelayanan yang hangat, humanis, dan berkesan.
Dengan dukungan 465 GraPARI di seluruh Indonesia, Telkomsel terus memperkuat peran GraPARI sebagai ruang pelayanan yang solutif, tempat pelanggan memperoleh bantuan sekaligus menyampaikan aspirasi secara langsung.
Setiap masukan akan menjadi bagian penting dalam menyederhanakan proses, meningkatkan kualitas interaksi, dan menghadirkan solusi yang semakin sesuai kebutuhan pelanggan.
Melengkapi rangkaian Hari Pelanggan Nasional, Telkomsel juga menghadirkan berbagai program penawaran di GraPARI, antara lain biaya pasang baru IndiHome sebesar Rp45.000 hingga 6 September 2026, penawaran Orbit Star Lite senilai Rp299.000 hingga 14 September 2026, serta potongan tagihan bulan pertama bagi pelanggan baru Telkomsel Halo dengan paket mulai Rp120.000 hingga 10 September 2026. Ketersediaan program dapat berbeda di tiap lokasi, berlaku sesuai syarat dan ketentuan. ***rel
