Editor’s Note
- 31 Years of Telkomsel Serving Indonesia: A Spirit of Sincere Service
- Quality, Performance, and Relevance of Telkomsel’s Digital Services
- Telkomsel Services: Supporting Digital Activities and Lifestyles
- Worldwide Recognition for Telkomsel’s Innovation and Service Quality
- Strengthening the National Digital Network and Access
31 Years of Telkomsel Serving Indonesia: A Spirit of Sincere Service
Telkomsel continues to strengthen its performance in 2025 by prioritizing the spirit of “Sincere Service” as the foundation for delivering increasingly relevant and valuable digital services to customers.
Amidst challenging market conditions, Telkomsel consistently remains at the forefront of digital initiatives by improving service quality through strategies for product simplification, price adjustments, and optimization of the service portfolio.
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This began to yield positive results in the second half of 2025. This is reflected in the company’s increasingly robust performance, with quarterly net profit growth of 14.7% (QoQ) and QoQ EBITDA growth of 5.4%, indicating stronger recovery momentum.
This continued outstanding performance is achieved by strengthening Telkomsel’s role as a driver of the digital ecosystem through the development of broadband services, the use of AI-based capabilities, and the integration of the digital ecosystem to support the accelerated digital transformation in Indonesia.
Telkomsel’s Director General, Nugroho, stated that 2025 is a crucial year for Telkomsel to lay the foundation for healthier, higher-quality, and more sustainable growth.
Amidst the challenging dynamics in the sector, Telkomsel continues to maintain its market leadership by focusing on customer value, high-quality broadband services, and digital experiences that are becoming increasingly relevant to Indonesians.
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Quality Performance and Relevance of Telkomsel’s Digital Services
In 2025, Telkomsel realized revenue of 109.3 trillion Indonesian rupees and a net profit of 19.7 trillion Indonesian rupees, supported by a transformation towards higher-quality growth.
The contribution of digital business services, which account for more than 95% of mobile revenue, and the annual growth of data traffic by 15% are strong indicators of the relevance of Telkomsel’s services to meeting the digital needs of the public.
Furthermore, the quality-oriented strategy is also reflected in the consolidated customer base of 156.1 million subscribers, with average revenue per user (ARPU) rising to 45,000 Indonesian rupees at the end of the year, indicating improved productivity.
Telkomsel continues to strengthen the customer experience through the development of converged services, with a penetration of approximately 59%, and the growth in the number of fixed broadband subscribers. As a result, the total customer base continues to exceed 10 million, reinforcing Telkomsel’s role in delivering the ever-growing need for home connectivity.
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Telkomsel services: Supporting digital activities and lifestyles
Telkomsel offers digital services that support activities, increase productivity, and enrich the daily digital lifestyle by creating concrete opportunities and benefits for the community. These services range from communication and entertainment needs to AI-based solutions that are increasingly being integrated into the service ecosystem.
The growth of the digital ecosystem is aimed at creating an inclusive and sustainable impact. Telkomsel not only offers connectivity but also creates concrete economic and social opportunities for the community.
This contribution is evidenced by:
- Strengthening SMEs, which realized an average revenue increase of up to 32% thanks to the use of digital services.
- Supporting the creation of more than 685,000 jobs in the digital ecosystem.
- Developing digital talent through programs such as NextDev and various digital education initiatives. Equalizing digital access to the 3T regions (border areas and remote areas) through support of USO BTS.
These efforts reflect Telkomsel’s commitment to providing broader community benefits and stimulating the growth of Indonesia’s digital economy.
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Global recognition for Telkomsel’s innovation and service quality
As proof of its service quality and continuous innovation, Telkomsel received various national and international awards in 2025, including:
- Global recognition of the Ookla Speedtest Awards™ for network quality
- Global GTI Awards with technology partners for innovative use of network technology
- International awards for the use of AI in MyTelkomsel services and customer experience
- Won various awards at Glotel, TM Forum, and the Gartner Marketing & Communications Awards
This recognition strengthens customer confidence and reflects Telkomsel’s consistency in delivering reliable, relevant, and valuable services.
“We believe that the future growth of the telecommunications industry will no longer be determined solely by scale, but by the ability to deliver valuable services, consistent experiences, and business sustainability that can create a long-term impact for customers and the national digital ecosystem,” says Nugroho.
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Strengthening the national digital network and access
The increasingly robust network infrastructure, with more than 293,000 active base stations (BTS), guarantees optimal service quality to meet the public’s digital connectivity needs.
With the ‘Serving Wholeheartedly’ attitude, Telkomsel remains committed to delivering services that are not only technologically superior but also offer tangible benefits and the best experience to all customers. The strengthening of the broadband network continues to expand access to digital connectivity in various regions of Indonesia, including supporting equal access for all segments of the population.
This effort also highlights the ongoing strengthening of Telkomsel’s role in supporting the acceleration of the national digital transformation by delivering more reliable, comprehensive, and consistent services.
Nugroho added that Telkomsel will continue to strengthen its role as a facilitator of the digital ecosystem through the development of broadband connections, integrated digital services, and the use of AI technology to deliver increasingly seamless, relevant, and valuable customer experiences. ***rel
