Content
• Telkom President Director Dian Siswarini: Provide the Best Service for Customers
• Business-to-Business (B2B) Segment Customers
• TelkomGroup Infrastructure Review
Ensure Optimal Service
Telkom President Director Dian Siswarini: Provide the Best Service for Customers
PRESENTING the best experience for customers is the main commitment for PT Telkom Indonesia (Persero) Tbk (Telkom) in every strategic step and transformation carried out by the company.
As part of this commitment, Telkom conducts direct visits to customers to improve collaboration and understand customer needs in more depth.
Telkom President Director, Dian Siswarini, Telkom Enterprise and Business Service Director Veranita Yosephine, accompanied by Telkom Regional III EVP Fera Pebrayenti visited PT Tanto Intim Line which was welcomed directly by PT Tanto Intim Line CTO Agung Prayitno and staff, in Surabaya, June 16, 2025.
Telkom President Director, Dian Siswarini emphasized the importance of providing the best service for customers, as well as continuous quality improvement.
“The key is to strengthen the quality of execution so that productivity increases and services become better, in order to realize Telkom as a catalyst for the Indonesian digital ecosystem that is able to compete globally. We must build service excellence, both for external and internal customers, by upholding collaboration. Value propositioning, branding, and service excellence strategies must be well integrated,” said Dian.
Business-to-Business (B2B) Segment Customers
PT Tanto Intim Line is a Telkom Business-to-Business (B2B) segment customer that has successfully implemented the IoT Tracking Container digital product, a digital solution developed jointly by Telkom and PT Tanto Intim Line.
This solution includes the provision of Sensor Tracking Container and Bluetooth Low Energy (BLE) devices, supporting infrastructure such as the LoRaWAN Gateway at the depot location, as well as the provision of Managed Service Tracking Container in the form of API for data integration, sensor connectivity, monitoring dashboard, and assurance services.
Not only B2B customers, visits were also made to Business-to-Consumer (B2C) segment customers at GraPARI TelkomGroup Manyar, Surabaya. This shows the company’s commitment to maintaining service quality and listening to customer needs across all segments.
This visit activity is part of the company’s continuous improvement efforts to provide the best service.
TelkomGroup Infrastructure Review
Telkom’s Director of Enterprise and Business Service, Veranita Yosephine said that customers are the company’s main priority. “We must maintain, develop, and strengthen customer service and satisfaction. We must be able to provide solutions that are not only feature-based, but also through more personal services and in accordance with customer character in order to create sustainable loyalty,” he said.
In addition, the Telkom Board of Directors conducted a review of TelkomGroup infrastructure, including the Surabaya Data Center. This review aims to ensure the readiness of digital infrastructure in supporting customer business needs.
The series of activities continued with a face-to-face agenda with Telkom Regional III employees in the Surabaya area. The discussion focused on the company’s transformation agenda, as well as work plans to encourage increased company profitability and sustainable performance.
Ensure Optimal Service
EVP Telkom Regional III Fera Pebrayenti emphasized that Telkom continues to strive to understand customer needs and problems to ensure that every service is delivered optimally.
“We continue to listen to customer pain points, so that every service is delivered well. Through programs such as Excellence Sales Growth, Regional Winning Group, and Sales Execution Program, we ensure that every project runs according to standards and integrity. We also develop the Accelerate Monitoring Dashboard and strengthen team capabilities through consultative selling, mentoring, and coaching to ensure optimal end-to-end execution,” said Fera. ***
