Editor’s Note
- North Sumatra Provincial Government Receives Positive Opinion from Ombudsman for No Maladministration
- North Sumatra’s Commitment to a Clean and Service-Oriented Government
- Excellent, Progressive, and Sustainable North Sumatra
- Public Services Demonstrate the State’s Presence in the Community
North Sumatra Provincial Government Receives Positive Opinion from Ombudsman for No Maladministration
The North Sumatra Provincial Government (Pemprov) has received a positive opinion from the Ombudsman of the Republic of Indonesia for no maladministration.
The independent body found that the North Sumatra Provincial Government successfully provided high-quality public services and governance without administrative shortcomings.
The award was presented to the North Sumatra Provincial Government by the Indonesian Ombudsman at the Ombudsman’s office on Jalan HR Rasuna Said Kav. C-19, Kuningan, Jakarta, on January 29, 2026, during the presentation of the Ombudsman’s advisory opinion: Assessment of maladministration in the public service.
North Sumatra’s commitment to a clean and service-oriented government
This award is presented as a token of appreciation to regional governments, ministries, and institutions that are expected to make a strong effort to improve public services and governance.
The Ombudsman’s advisory opinion demonstrates that the service providers are capable of providing public services in a professional, transparent, and responsible manner.
This award aligns with the commitment of the provincial government of North Sumatra to a clean and service-oriented government.
“This reflects the concrete implementation of the vision and mission of the Governor of North Sumatra, particularly the improvement of the quality of governance and public service,” said Acting Regional Secretary of North Sumatra Province, Sulaiman Harahap, on Monday, February 2, 2026, at the Governor’s office at Jalan Diponegoro No. 30 in Medan.
Excellent, Advanced, and Sustainable North Sumatra
According to Sulaiman, the absence of significant evidence of mismanagement demonstrates that efforts to reform the bureaucracy and strengthen the public service system have been effective.
This achievement serves as a driving force in supporting the realization of a superior, advanced, and sustainable North Sumatra.
“This proves that the bureaucratic reforms that Governor Bobby Nasution has consistently promoted are working well. We will therefore continue to improve them to achieve a superior, advanced, and sustainable North Sumatra,” Sulaiman said.
Previously known as “Public Service Compliance,” this designation was changed to “Ombudsman’s Opinion: Review of Maladministration in the Public Service” in 2025.
This change reflects the Ombudsman’s efforts to assess public service delivery more comprehensively than in previous compliance reviews.
“We all hope that this initiative will be a true reflection of the quality of public service delivery. While the Court of Audit (BPK) assesses budget management, the Ombudsman assesses budget outcomes,” said Mokhammad Najih, chair of the Indonesian Ombudsman, during the presentation ceremony.
Public services demonstrate the state’s presence in society
The Coordinating Minister of Justice, Human Rights, Immigration and Justice (Menko Imipas), Yusril Ihza Mahendra, stated that public services demonstrate the state’s presence in society.
Through public services, the public can experience that laws and regulations are not just text.
“That’s where the law truly takes hold, not only in the text itself, but also in the waiting list for services, the clarity of procedures, the certainty of timeliness, and the attitude of civil servants in providing services to the public,” said Yusril.
Also present were the Minister of Transmigration, M. Iftitah Sulaiman Suryanegara, officials from relevant ministries, and governors, regents, and mayors from across Indonesia. Members of the Ombudsman’s Office and high-ranking officials from the ministries and institutions assessed were also present. ***obs
